Every comment, DM, and message gets answered, without you carrying your phone all day.
A customer comments on your post, messages your WhatsApp number, and DMs your Instagram account, often all in the same hour your team is heads down on something else. Raviga Lens watches every connected channel, drafts the reply in your voice, and waits for your tap before anything goes out.
What this replaces.
The tools and roles you already know, and where they fall short.
A community manager checking every inbox
Works only for the hours they're logged in, then drops off nights and weekends.
A shared team inbox tool
Routes the message to a human. It doesn't write a single word for you.
Canned auto-replies
Sends the same script to every comment, and customers can tell within a sentence.
A night-shift support hire
Costs a full salary to cover the hours your customers actually show up.
How it works.
From signal to approved action, in a handful of steps.
Connect your channels
Link your social accounts, WhatsApp Business number, and inbox once. Lens watches all of them from that point on.
Lens reads every comment and message
Every reply, DM, and WhatsApp message across every connected account gets sorted the moment it lands.
The real ask gets told from the noise
Spam, bots, and one-word replies get filtered out, so what actually needs your attention is what reaches your queue.
A reply gets drafted in your voice
Lens writes the response using how you actually talk to customers, not a generic support script.
You approve, then it sends
One tap sends the reply exactly as drafted, or after you edit it. Nothing goes out without you.
Capabilities.
The specific things Lens does under this feature.
One queue for every channel
Comments, DMs, and WhatsApp messages land in a single queue instead of four different apps you have to keep checking.
Drafted replies in your voice
Lens writes the response ready to send, matched to how you actually talk with customers, never a boilerplate script.
Noise filtered out
Spam, bot comments, and messages that don't need a response get set aside so your queue stays down to what matters.
Priority flags
A frustrated customer or a time-sensitive question gets flagged ahead of a routine thank-you, so you see it first.
Team delegation
Route specific channels or message types to a teammate. The same draft, then approve, step applies to everyone on the team.
Engagement beyond replies
Lens also drafts responses to comments on your own posts, so engagement doesn't stop at direct questions.
Lens drafts every reply. You decide what your customers hear.
No comment reply, DM, or WhatsApp message goes out under your name until you approve it. Lens stages the draft, you read it, and you tap send, or edit it first.
Where this fits.
A few concrete scenarios across the businesses Lens runs in.
A shopper DMs asking if a size is in stock. Lens drafts the answer and queues it for your tap.
A diner comments about a bad experience last night. Lens flags it as urgent and drafts an apology and a make-it-right offer for your approval.
A real question shows up in your LinkedIn comments. Lens drafts a reply in your voice so the thread doesn't go cold overnight.
A patient messages on WhatsApp asking to reschedule. Lens drafts a reply with the next available slot, ready to send.
Related.
Other features and worlds that pair with this one.
Frequently asked.
What buyers ask before they commit.
What is automated customer engagement?
Does Lens reply to customers without me seeing it first?
Does it work with my existing WhatsApp Business and social accounts?
How does Lens know what to say?
Can more than one person on my team review drafts?
How do I get started?
See how Lens would answer today's comments and messages.
Connect one channel and we'll show you the drafts Lens would have sent, before you commit to anything.