Lens becomes your floor manager who never blinks.
Footfall climbs. Conversion drops. A queue forms at checkout. A weekend offer pulls 18% more covers. A rival drops a Diwali campaign. Lens watches the floor and the market at once, and tells you what's working — and what to do about what isn't.
The signals.
The inputs that matter to your floor, in real time. Lens reads each one against your context — not a generic feed.
Cameras & footfall
Live count, queue lengths, dwell time, hot-zones per store. Tells you when checkout is the bottleneck before the customer complains.
POS & inventory
Sales by SKU, basket size, conversion rate, stockouts, slow-movers — read against last week, last month, last festival.
Daily store reports
Manager inputs each shift — incidents, repairs, walk-outs, customer complaints, theft logs. Lens reconciles them against the cameras and POS so nothing falls through.
Customer signals
Mentions, reviews, loyalty repeat-rate, churn risk — your brand + nearest rivals, tagged by tone and urgency.
Market & rival watch
Competitor pricing + promotions, online + offline, the day they go live.
Weather & events
Rain, holidays, local events — auto-correlated to footfall so dips are explained, not just reported.
Online presence
Amazon, Flipkart, Meesho — listing visibility, ratings, buy-box wins, mapped to in-store moves.
The rules.
You define the rules. Lens builds the engines that check them — what to watch, what counts as an alert, who gets pinged, when to go quiet. None of it happens without you.
Define what to watch
You name the stores, the SKUs, the rivals. Lens watches your floor — not a market-research feed.
Set your thresholds
Queue > 6 people is an alert. Stockout risk inside 48 hours is a warn. Footfall drop > 8% vs same day last week needs a why. Your numbers.
Recipients & cadence
Queue alerts to the store manager. Stockouts to the procurement lead. Morning brief at 8 AM, weekly review Sundays. Quiet hours when stores are closed.
Approve before it sends
Promo updates, ad drafts, supplier escalations — wait for your tap. Nothing changes on a listing or a screen without you said-so.
Tune as it learns
Last quarter's false stockout alerts dropped — Lens learned your buffer tolerances and tightened the model.
The decisions.
What surfaces when you wake up. What needs your hand today. Which units to watch first.
Rival's Diwali push is taking your share — counter by Monday. Weekend offer at +18% deserves a permanent slot.
Counter-campaign drafts in your inbox. Permanent-offer paperwork staged. Sunday-night review window protected.
Counter rival Diwali push — draft ready by Mon
this week
T-Nagar checkout queue forming — reshuffle now
now
3 stores at maize-flour stockout risk
today
5 negative reviews this morning — manager call
today
12 dormant high-value customers ready to re-engage
this week
The actions.
The verbs Lens takes on your behalf — drafted, staged, or executed with your approval depending on how you set it up.
Daily store task list
Each morning, Lens drafts the day's tasks per store from yesterday's signals — restock end-cap aisle 4, refresh window display, fix POS #3, follow-up on Tuesday's complaint. Managers tick off; you see what slipped.
Daily crew task list
Each store manager, associate, cashier gets their day — opening checks, replenishments, mystery-shopper questions, upsell scripts. Tasks roll over if missed; overloaded crew surface before they leave.
Promo updates
Pushes dynamic pricing and offer text to in-store screens and online listings, store-by-store.
Store-manager brief
WhatsApps each store manager a one-screen morning brief — yesterday's read, today's plan.
Stockout prevention
Re-orders top-mover SKUs ahead of the next stockout. Notes which store, which shelf, which supplier.
Ad drafts
Drafts next week's ads from what's actually converting this week. Reviews land in your inbox Sunday night.
Staffing reshuffles
When checkout queues, suggests a floor → till move. Logs the reshuffles so you can verify the lift.
Customer recovery
Re-engages dormant high-value customers with a tone-matched note. Tracks who came back, who didn't.
Want to see what Lens would catch in your operation?
Bring us your floor and a week of signals. We’ll show you what Lens would have caught — before we ever ask you to sign anything.